We’re Hiring: Booth Teller
📍 Location: Multiple Locations (Booth-based)
💼 Job Type: Full-time | On-site
📅 Applications Open: Now accepting applications
Are you meticulous, customer-focused, and passionate about financial accuracy? Mukuru is looking for a reliable Booth Teller to join our growing team. This frontline role plays a critical part in ensuring smooth and secure remittance operations, providing excellent customer service, and upholding compliance standards.
At Mukuru, we believe in empowering our people and communities through accessible financial solutions. If you thrive in a fast-paced, people-oriented environment, this is your opportunity to make a meaningful impact.
Key Responsibilities
Transaction Processing
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Accurately handle customer remittance transactions
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Perform KYC checks and verify currency authenticity
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Monitor transaction limits in compliance with central bank regulations
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Cancel outbound orders that fail KYC requirements
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Reconcile cash received and disbursed daily
Customer Service
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Assist clients with form completion and understanding services
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Promote Mukuru’s products and offerings at every interaction
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Build lasting relationships through professional and empathetic service
Compliance & Security
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Report suspicious activity to the AML Reporting Officer
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Support customers in completing Enhanced Due Diligence (EDD) forms
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Manage PINs, passwords, and devices securely
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Conduct daily booth inspections and maintain a visitor logbook
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Complete all mandatory compliance training
Operations & Housekeeping
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Perform daily cash-ups and submit accurate records
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Maintain a clean, secure, and organized booth and workspace
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Conduct daily booth and equipment checks prior to opening
Key Requirements
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Grade 12 or equivalent qualification
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2 years’ experience in the financial services industry
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Working knowledge of foreign currencies and FICA regulations
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Familiarity with Cash Stops App system is an advantage
Additional Skills & Attributes
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Strong numeracy and administrative skills
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High level of integrity and professionalism
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Excellent interpersonal and communication abilities
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Customer-first mindset with a passion for service excellence
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Organised and detail-oriented approach to tasks
Why Join Mukuru?
Mukuru is more than a remittance service — we are a movement focused on innovation, inclusion, and community. We believe there’s a place for everyone under the Mukuru sun. If you meet most of the requirements and are excited about this opportunity, we encourage you to apply. You might just be the future Mukurian we need.
Application Notes
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Please ensure your application includes a brief note on how you would add value to Mukuru.
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If you do not hear from us within two weeks, kindly consider your application unsuccessful.
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All appointments are made in line with Mukuru’s diversity and inclusion goals.
Apply today and take the next step in your career with Mukuru.