PRODUCT SUPPORT OFFICER – Webdev Group 463 views

Vacancy

Job Description

Applications are invited from suitably qualified candidates for the position of Product Support Officer to join a dynamic team in a highly technical environment. Webdev (Pvt) Ltd is Zimbabwe’s leading web hosting, online marketing, e-commerce, online payments, and web development company, a multi-award-winning company, and a market leader. The Product Support Officer will be responsible for providing top-notch customer service, driving customer satisfaction both internally and externally, and contributing to business growth. This position will report to the Product Lead.

Duties and Responsibilities

Provides timely and effective solutions to internal and external customer queries, ensuring seamless issue resolution and promoting a positive company image
Develops and implements effective customer onboarding and training to drive successful adoption, usage, and optimisation of new feature releases
Contribute to developing and implementing effective customer relationship management strategies
Delivers refresher training and ongoing support to ensure customers’ optimal utilisation of marketplace features.
Effectively elicits customer insights and feedback to inform product development, enhance customer experience, and drive business growth.

Qualifications and Experience

Qualifications And Experience
Essential Qualifications and Experience
Diploma in E-Commerce/Marketing/Business Administration/Information technology
Minimum of 2 years of relevant experience
Familiarity with relevant customer support software and tools
Experience in online marketing

Skills and Competencies
Ability to work independently as part of a team
Excellent verbal and written communication skills
Strong organizational and time management skills
Problem-solving
Market research and competitive analysis