CUSTOMER SERVICES ASSISTANT – Zimbabwe Energy Regulatory Authority (ZERA) 65 views

Job Description

Consumer Services Assistant – Gweru (Fixed Term Contract – 1 year)

The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the following role:
CONSUMER SERVICES ASSISTANT – FIXED TERM CONTRACT (1 YEAR) – GWERU
Reporting to the Consumer Services Manager, the Key Job Functions of this position are:

Duties and Responsibilities

Conducting stakeholder engagements and advisory campaigns
• Conducting consumer education and awareness campaign
• Resolving complaints and mediating disputes between licensees and their customers
• Developing service delivery innovations
• Ensuring that licensees comply with accident liability compensation
• Assist in drafting or reviewing regulations/ codes Writing of obligatory reports
• Assist in budget formulation

Key Job Requirements:

The successful candidate for this position should meet the following criteria:

Degree in Engineering, Marketing, Business Studies, or equivalent Four (4) years minimum relevant working experience
Adequate Knowledge of the energy sector Good/Excellent Event management skills
Good Planning and organising skills
Excellent Presentation skills
Good Mediation skills
Excellent written and oral communication skills
Intermediate/Advanced MS Office proficiency
Driver’s license is a must.