SERVICE ADVISOR – BR Toyota 107 views

Job Description

• To be the first point of contact between the Customer and the Service Department and to provide services to the Customer to ensure that their service experience exceeds their expectations.
• To control the Service Centre throughout so as to ensure the most efficient flow possible.
• To ensure customer satisfaction through effectively identifying customer needs and communicating them to the workshop staff in a clear and effective fashion.

REQUIREMENTS
Requirements and skills which would be advantageous are:-

• Proven work experience as a Service Advisor or similar role
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise