An opportunity has risen within First Capital Bank Zimbabwe, we are looking for Customer Service Advisors to be based in Harare and the flexibility to relocate would be an added advantage.
Responsibilities:
Processing withdrawals, and deposit-taking.
Purchase and sale of foreign currencies
Answer general customer enquiries
Referral of vouchers over specified amounts to the Team Leader for authorization
Balance cash in own till
Groom vouchers for call over
Cross-selling of bank products and services
Provide quality information to the customers on bank products.
Technical Skills
· Basic Numeracy skills
· Basic Keyboard skills to operate a counter terminal
· Tact when dealing with difficult or angry customers
· Basic courtesy to determine customer needs
· Good oral communication
Requirements
· Atleast 5 O levels including Maths and English
· Good A-level passes
· Atleast a 2.1 class Undergraduate degree in Sales/Marketing/Banking and Finance or any other relevant degree
Job Summary
More Information
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Job Application Details
APPLICATION DETAILS
CVs to be sent to [email protected] Kindly indicate in the email subject the preferred position and location you are you are interested in. Attach copies of university transcript, O and A level certificates Application deadline: 1 May 2023 Only shortlisted candidates will be contactedTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall
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