Customer Services Executive/ Front Desk Officer 212 views

A local company is seeking to engage, a Customer Services Executive/ Front Desk Officer who will be the first point of contact for company with its external stakeholders. Ideal candidate, must possess exceptional interpersonal skills and be able to solve problems effectively.

Duties And Responsibilities

Duties and Responsibilities include:

 Answer phone calls in a more professional manner and provide information about products and services as required by the callers

 They are responsible for taking or cancelling orders, and obtaining details of customer complaints

 Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

 Process orders, applications, and forms

 Render administrative support to other customer care team members when the need arises, or as instructed

 Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly

 Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company

 Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

 Identify tasks critical to keeping customer satisfaction levels in check

 Network with various departments and groups that are involved in customer support, orders, and processing

 Ensure maximized productivity and minimized costs

 Encourage and motivate team members for continuance of quality service delivery

Qualifications And Experience

Requirements and skills

 A first degree in Management Studies, Business, Marketing, or any other related discipline

 Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing

 Ability to effectively work with a team

 Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time

 Possession of interpersonal skills to be able to relate cordially with different classes of people

 Ability to handle stress well and work under pressure without errors

 Ability to listen and pay attention to details

 Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers

 Possess a pleasant and clear speaking voice, coupled with a fluency in English

 He/she must be highly motivated

 He/she should be open minded and enthusiastic towards excellence

 Possess a fair knowledge on how to use the computer system and its basic application

 Ability to be thorough and extremely analytical

 Possess flexibility and ability to effectively perform multiple functions at a time

 Possess excellent telephone etiquette