Our client in motor industry is looking for Service Advisor to join their dynamic team. The incumbent will be responsible for ensuring customer satisfaction through effectively identifying customer needs and communicating to them to the workshop staff in a clear and effective fashion, hence fixing the job right. Ensure that all vehicles are locked and secured at the end of business each day. Place client’s keys in the key cabinet provided and not in desk drawers. Phone ahead and confirm with the client that they are still able to make their appointment. Record any damages to the vehicle. Record any valuables and if not taken by the client, ensure that goods are removed and placed in a safe storage place until the client makes a collection. Update Vehicle Service book which should be replaced in the customer’s vehicle.
Duties And Responsibilities
Update Service Sticker. Ensure that the client has signed the Job Card in Agreement with the work to be carried out and our terms and conditions. If in the event, a driver has brought the vehicle, in the case of fleet vehicle(s) then a written undertaking (e-mail) and/or an authorized Order should be present. Managing the customer and customer expectations as set out in training. Managing and updating all data bases necessary for booking, Post Service Follow Up and CSI reports. Liaising with and managing the vehicle service cycle and up-selling / canvassing for new business.
Qualifications And Experience
Any related qualification.
Job Summary
More Information
- Job Application Details How To Apply Urgently apply if you are interested and indicate your salary expectations and your notice period, attach your CV in word format to: [email protected] Deadline 17 June 2021
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