The role will support CRM functionality, Impact Data collection processes across community partners, learning management systems, and coordination across Planeterra’s global team and initiatives.
Job Summary
- Employer: Planeterra
- Job Type: Contract
- Location: Harare, Zimbabwe
- Category: Systems Coordination
- Salary: CAD equivalent of $55,000-$65,000 per year
- Closing Date: 2026-09-30
Key Responsibilities
- Deploy content updates within Planeterra’s learning platform, currently Teachable, including uploading new modules and improving existing modules.
- Develop new learning content and formatting while following design and branding standards.
- Draft and send communications to Network members to drive platform engagement and learning outcomes.
- Assist regional program teams in developing presentation materials for virtual and in-person learning workshops based on learning hub content.
- Assisting in the design and build of new CRM apps and features supporting global team operations.
- Developing and maintaining up-to-date CRM guides.
- Facilitating training sessions to support team proficiency.
- Responding to CRM questions and requests from team members.
- Driving process improvements through automation of key global procedures.
- Supporting the development and deployment of dashboards and reports covering key organizational and departmental KPIs.
- Support deployment of Planeterra’s Annual Impact survey across all Network members.
- Conduct data discrepancy reviews.
- Support regional teams with data cleaning and updating for analysis.
- Support analysis of annual impact data for Planeterra’s Impact Report.
- Coordinate with team members to ensure data quality within community partner CRM profiles.
- General coordination and project management of network activities and newsletters.
- Research and support for evaluating new technology systems and platforms as new opportunities or organizational needs arise.
- Support for updates or upgrades to apps and systems within the business management system, currently Servis.ai.
- Support across CRM, project management, partner management, impact data collection and analysis, and team resources.
- First-point-of-contact support for CRM and other platform questions.
- Assistance with new systems uptake and implementation of fixes and improvements.
Requirements
- Experience in operations, systems administration, or a related coordination role.
- Demonstrated experience working with CRM platforms such as Salesforce, Zoho, Servis.ai or similar.
- Experience working with Learning Management Systems such as Teachable, Moodle or similar.
- Experience creating clear, user-friendly documentation, training guides and SOPs.
- Experience using workflow automation tools such as Zapier or built-in CRM automations.
- Experience in the tourism, nonprofit or social enterprise sector, particularly with impact measurement, survey design or data analysis.
- Familiarity with visual design or e-learning creation tools such as Canva or Articulate.
- Experience working within a global team environment and sensitivity to regional nuances and cross-cultural communication.
- High computer and technology literacy.
- Adaptability when collaborating with team members across different time zones and cultures.
- Superior organizational skills and excellent attention to detail.
- Project management skills and experience.
- A proactive, resourceful and collaborative approach.
Salary
CAD equivalent of $55,000-$65,000 per year
How to Apply
Phone: +26314162634671
About the Company
Planeterra is a global non-profit organization that strengthens community tourism worldwide, including operations in Zimbabwe. The organization works with local communities to develop sustainable tourism enterprises that create economic opportunities while protecting natural and cultural heritage. In Zimbabwe specifically, Planeterra supports community-based tourism initiatives that connect travelers with authentic local experiences, ensuring that tourism revenue directly benefits rural and underserved populations. By partnering with local cooperatives and small enterprises, Planeterra helps build resilient livelihoods through responsible travel. The organization's work in Zimbabwe exemplifies its broader mission to transform tourism into a force for community development and conservation.
Turning Travel Into Impact
Website: https://planeterra.org/
Frequently Asked Questions
What qualifications or certifications are typically required for a Learning and Systems Coordinator role in Zimbabwe?
Most employers require a bachelor's degree in Information Technology, Education, Human Resources, or a related field. Certifications in learning management systems (LMS), ITIL, or project management are highly valued. Practical experience with platforms like Moodle, SAP, or Microsoft 365 is often preferred over formal credentials.
What are the typical day-to-day responsibilities of a Learning and Systems Coordinator?
Daily tasks include managing user accounts and content on learning platforms, troubleshooting technical issues for staff, coordinating training schedules, and generating reports on system usage and learning outcomes. You will also liaise between IT teams and end-users to ensure smooth platform operations. Documentation and maintaining standard operating procedures are essential ongoing duties.
How does local work culture in Zimbabwe affect this role?
Zimbabwean workplaces value respect for hierarchy and clear communication channels, so you should expect formal reporting structures and consultative decision-making. Reliability is crucial given intermittent connectivity challenges, so employers appreciate proactive problem-solving and backup planning. Building strong interpersonal relationships across departments is key to success in coordination roles.
What realistic career progression paths exist from this position in Zimbabwe?
With experience, you can advance to Learning and Development Manager, IT Systems Manager, or Operations Coordinator roles. Specializing in e-learning design or enterprise system administration opens doors to regional or remote international positions. Many professionals also transition into consultancy or freelance LMS implementation work across Southern Africa.
What benefits are typically included in contract positions with NGOs or international organizations in Zimbabwe?
Contract roles often include medical aid coverage, annual leave days proportional to contract length, and sometimes a 13th cheque or performance bonus. Pension or provident fund contributions vary by employer and contract duration. Always clarify these terms during negotiation, as benefits for contract staff differ significantly from permanent employees.
What do employers in Zimbabwe look for when hiring for this role, and how should I apply?
Employers prioritize demonstrated LMS administration experience, strong Excel and data analysis skills, and the ability to train non-technical users. Tailor your CV to highlight specific platforms you have managed and quantify your achievements where possible. Submit applications through official channels with a concise cover letter explaining your fit for systems coordination in a development or tourism context.
