SUMMARY DESCRIPTION: In this role in investment Operations, you will be accountable for defining and implementing strategic enhancements through each phase of the trading, custody, and fund accounting cycle. You will liaise directly with the front office team, service providers, brokers, clients, and custody teams to gather critical data, reflecting comprehensive insights on fund accounting systems to generate precise reporting and audit requests. This position will encompass diverse responsibilities, including investment process support, comprehensive pre- and post-trade oversight, portfolio management compliance, liquidity and counterparty reporting, performance measurement and reporting, and strategic initiatives aimed at continuously enhancing investment management practices. The company, bound by its core principles and values, desires the candidate to be a strong team player with a positive work ethic. This role offers an exciting opportunity to work with a firm that has a strong capital foundation, group synergies with existing businesses, and a firm balance between traditional assets and alternatives. The role has potential for a suitable candidate to be mentored and supported to upskill and become the company’s Executive Director – Trading and Settlements.

Job Summary

Type: full-time
Location: Harare
Category: Operations
Closing Date: 2026-09-11

Key Responsibilities

Track fund performance by monitoring NAV and comparing it against market levels.
Reconcile daily fund activities, including cash, trades, settlements, and investor transactions.
Ensure the accuracy of fund NAV, resolve accounting issues, and process investor-related transactions.
Manage external service providers, including sourcing, evaluating, and managing various outsourced resources such as executing brokers, custodians, administrators, and other outsourced resources.
Provide internal support for responses to regulators and preparation of legal documentations.
Spearhead the setting up of adequate trading, valuation, and reporting structures whenever the business launches new financial products/sub-funds.
Assist in investing and trading cryptocurrencies and derivatives, including options and futures.
Analyze large-scale datasets to identify trading signals and improve investment strategies.
Calculate profit and loss, perform shareholder-specific valuations, and review trade capture for accuracy.
Work in partnership with product teams to resolve issues and client change requests as they occur and implement overall processes.
Maintain internal client support logs plus documentation of processes.

Requirements

Bachelor’s degree in accounting, economics, finance, computer science, mathematics, engineering, or a related quantitative field.
Holding of industry certifications (CA (Z), CA (SA), CFA, ACCA, CIPM, CAIA) is an added advantage.
6+ years Previous investment operations experience in a Back Office and or Middle Office within the Wealth Management, Asset Management Industry, and Outsourcing Industry.
Strong knowledge of a range of asset classes, such as Equity, Fixed Income, Real Estate, Unit Trusts/Collectives, and a wide range of Alternative Investment Classes.
Strong understanding of capital markets and financial instruments.
Experience working in a time-sensitive investment operations environment.
Previous experience with various asset management and accounting platforms is a key requirement.
Investment performance measurement and SQL skills preferred. Proficiency in Python and experience with APIs.
Previous experience with task management tools is preferred.
Previous trade support and experience in SSI’s and SWIFT, DTCC CTM & TradeSuite.
Knowledge of the investment life cycle.
Experience in performance measurement and analysis tasks (Desirable)
Proven ability to meet strict periodic deliverables.
Strong communication, analytical, and problem-solving skills.

How to Apply

Apply by email: [email protected]

About the Company

Capital Sterling is an insurance brokerage firm operating in Harare, Zimbabwe. The company provides risk advisory and insurance placement services to corporate and individual clients across the country. It acts as an intermediary between policyholders and underwriters, structuring cover for property, liability, motor, and specialist risks. Capital Sterling's work is grounded in the Zimbabwean insurance regulatory environment, with a focus on tailoring solutions to local market conditions.

Insurance broking and risk management services in Zimbabwe.

View all jobs at this company →

Frequently Asked Questions

What qualifications or certifications are typically required for a Senior Analyst – Operations role in Zimbabwe?

Employers usually expect a degree in business administration, operations management, finance, or a related field, often with a professional qualification such as CIMA, ACCA, or a relevant project management certification. Practical experience with data analysis tools and process improvement frameworks like Lean or Six Sigma is also highly valued.

What are the common day-to-day responsibilities for this role?

You would typically monitor operational performance, analyse workflow data, and prepare reports to support decision-making by management. The role often involves identifying inefficiencies, coordinating with different departments, and recommending process improvements to reduce costs or improve service delivery.

What is the local work culture and what expectations should I be aware of in Zimbabwe?

Zimbabwean workplaces often value respect for hierarchy, punctuality, and a strong sense of accountability, especially in operations roles where deadlines affect the whole business. You may also be expected to be adaptable due to economic volatility, sometimes handling tasks beyond a strict job description.

What career progression can I realistically expect from a Senior Analyst – Operations position?

With strong performance, you can progress into roles such as Operations Manager, Business Process Manager, or Head of Operations within a few years. Growth often depends on demonstrating measurable cost savings, improved efficiency, and the ability to lead cross-functional teams.

What typical benefits should I expect, such as leave, medical aid, or pension?

Most formal employers in Zimbabwe offer annual leave of around 22 working days, contributory medical aid, and a pension or NSSA arrangement, though the quality of medical cover varies by employer. Some companies also provide performance bonuses, transport or housing allowances, but these are not guaranteed and depend on the organisation.

How should I apply and what do Zimbabwean employers look for in a strong applicant?

You should submit a concise CV and tailored cover letter, often via email or online job portals, highlighting measurable achievements in operations improvement. Employers look for evidence of analytical thinking, experience with reporting tools like Excel or Power BI, and the ability to communicate clearly with both staff and senior management.