Job Summary
- Type: full-time
- Location: Harare
- Category: IT/Technical
- Closing Date: 2026-09-07
Key Responsibilities
- Diagnose and fix problems with computers, laptops, printers, and mobile devices.
- Answer user requests and support tickets via phone, email, or chat.
- Install and configure operating systems, software programs, and hardware peripherals.
- Monitor basic local network connections and fix connectivity issues.
- Create employee accounts, reset passwords, and manage access permissions.
- Log support calls, track repairs, and document fixes in a ticketing system.
- Teach staff how to use new hardware and software safely and correctly.
Requirements
- National Foundation Certificate, National Certificate, National Diploma or Degree in Information Technology, Computer Science, Computer Systems or equivalent.
- 5 O levels including English and Mathematics.
- Strong knowledge of Windows, macOS, or Linux operating systems, basic networking, and hardware repair.
- 1 to 2 years of hands-on technical or customer service experience.
- Good problem solving skills
- Good interpersonal skills
How to Apply
About the Company
St Peter's Kubatana High School is a private Jesuit institution providing secondary education in Zimbabwe. The school follows the Jesuit tradition of academic excellence and holistic formation. It offers classes from Form One through Form Six, preparing students for national examinations. Graduates often proceed to tertiary education locally and abroad. The school emphasizes moral, spiritual, and intellectual development within the Zimbabwean context.
Quality Jesuit Education for Zimbabwe's Youth
Website: http://www.stpeterskubatana.ac.zw/
Frequently Asked Questions
What qualifications or certifications do I need to apply for this IT Support Technician role at a Zimbabwean high school?
A diploma or degree in Information Technology, Computer Science, or a related field is typically expected, along with certifications like CompTIA A+, Network+, or Microsoft fundamentals. For a school environment, practical experience with computer hardware, networking, and common software like Microsoft Office is often valued more than advanced certifications.
What are the common day-to-day responsibilities for an IT Support Technician at a school like St Peter’s Kubatana High School?
You would maintain and repair computer lab equipment, troubleshoot network and internet connectivity issues, and support teachers and administrative staff with software and hardware problems. Duties also include managing user accounts, updating systems, and ensuring that projectors, printers, and other ICT tools are functional for lessons.
What is the typical work culture and expectations for IT staff in Zimbabwean schools?
You are expected to be resourceful and able to work with limited budgets, often repairing or repurposing older equipment rather than replacing it. Patience and clear communication are important because you will support staff and students who may have limited technical knowledge, and you may need to work outside normal hours during exams or school events.
What career growth or progression can I expect after working as an IT Support Technician in Zimbabwe?
With experience, you can progress to roles such as IT Administrator, Network Administrator, or ICT Manager within a school or larger organisation. Gaining advanced certifications in networking, cybersecurity, or server administration can also open doors to higher-paying positions in the private sector or NGOs.
What benefits are typically offered for an IT Support Technician role at a Zimbabwean school?
Benefits vary by employer, but many schools offer leave days, medical aid contributions, and sometimes a pension or NSSA registration. Some institutions may also provide housing or transport allowances, though this depends on the specific school’s policies and budget.
How should I apply for this role and what do Zimbabwean employers look for in an IT support candidate?
Submit a concise CV and application letter that highlight your technical skills, certifications, and any hands-on experience with school or office ICT environments. Employers in Zimbabwe look for reliability, problem-solving ability, and a willingness to learn, so mention specific examples of troubleshooting or maintaining computers and networks.