Job Summary
- Type: full-time
- Location: Harare
- Category: Payments
- Closing Date: 2026-09-08
Key Responsibilities
- Drive acceptance, usage and transaction growth.
- Develop and execute portfolio growth and usage strategies.
- Identify new business, product and revenue opportunities.
- Build and manage strategic customer and ecosystem relationships.
- Support sales and business development initiatives.
- Analyse market and portfolio performance to identify growth opportunities.
- Lead initiatives that deliver agreed commercial and market targets.
Requirements
- Relevant Business Degree. A Masters Degree and relevant professional certifications will be an added advantage.
- Minimum 5 years’ payments experience in banking, financial services, fintech or a related environment.
- Proven and demonstrable track record in driving digital payments acceptance and usage.
- Business Development and Commercial Awareness
- Retail Payments Knowledge
- Strategic & Conceptual Thinking
- Customer & Relationship Management
- Critical Thinking, Strong Execution & Analytical Skills
How to Apply
About the Company
Zimswitch, operated by Zimswitch Technologies Private Limited, is a Zimbabwean third-party transaction-acquiring business launched in 1994. Zimswitch is affiliated with 19 commercial banks and two building societies, which operate a network of 2900 point-of-sale terminals and 393 automated teller machines throughout Zimbabwe.
Website: https://zimswitch.co.zw/
Frequently Asked Questions
What qualifications, certifications, or education are typically needed for a Portfolio Lead – Retail Payments role at Zimswitch in Zimbabwe?
A bachelor's degree in finance, business administration, or a related field is typically required. Professional certifications such as CIPS, CPA, or payments‑specific credentials like PCI DSS are often preferred. Experience in retail payments, card acquiring, or fintech, plus familiarity with Zimswitch systems and RBZ regulations, strengthens your application.
What are the common day‑to‑day responsibilities of a Portfolio Lead – Retail Payments in Zimbabwe?
You will oversee the end‑to‑end management of retail payment products, coordinating with merchants, banks, and internal teams to ensure smooth transaction flows. Monitoring settlement performance, volumes, and compliance with Reserve Bank of Zimbabwe guidelines is a daily responsibility. You also lead projects to launch new payment features, prepare performance reports for senior management, and troubleshoot issues in real time.
How does the local work culture and expectations in Zimbabwe affect this role?
Zimbabwean workplaces value relationship‑building, punctuality, and a collaborative team spirit, especially in the payments sector where trust with partners is crucial. Employers expect proactive problem‑solving and the ability to work under pressure during peak periods such as month‑end or festive seasons. Demonstrating respect for hierarchy while contributing ideas and initiatives is appreciated.
What realistic career progression or growth paths exist for someone in this position?
From a Portfolio Lead position, you can progress to senior roles like Head of Payments Product Management or Director of Retail Payments within Zimswitch or other financial institutions. Gaining expertise in emerging payment technologies—mobile money, QR codes, real‑time gross settlement—opens doors to strategic or advisory positions. Continuous learning through certifications and active participation in industry bodies such as the Bankers Association of Zimbabwe supports upward mobility.
What typical benefits (leave, medical aid, pension, etc.) can one expect in this role in Zimbabwe?
Typical benefits include medical aid contributions, a pension or provident fund scheme, and paid annual leave that usually ranges from 20 to 30 days based on tenure. Many employers also offer performance bonuses, transport allowances, and funding for professional development courses. Leave policies follow the Labour Act, with standard sick leave, maternity, and paternity provisions.
How should a job seeker apply for this role and what do employers in Zimbabwe look for?
Applications are generally submitted via online job portals, company websites, or recruitment agencies, with a tailored CV highlighting payments experience and a cover letter that addresses Zimswitch’s mission. Employers look for a proven track record in managing payment portfolios, strong analytical skills, and familiarity with local regulatory frameworks. Demonstrating ability to drive merchant acquisition and improve settlement efficiency will strengthen your candidacy.