Old Mutual is seeking a highly motivated and experienced professional to join its Trade and International Banking team as Team Leader. The successful candidate will lead the execution of international payment and trade finance operations, ensuring regulatory compliance, managing operational risks, and delivering exceptional service to internal and external stakeholders. The role provides an opportunity for a results-driven professional with strong technical expertise in trade finance and international banking to contribute to business growth, revenue generation, operational excellence, and risk management.
Job Summary
- Type: full-time
- Location: Harare
- Category: Banking
- Closing Date: 2026-08-23
Key Responsibilities
- Authorise and oversee the processing of international payment transactions within agreed service level standards and turnaround times.
- Ensure compliance with Exchange Control, AML, and KYC requirements for all payment transactions.
- Monitor adherence to internal controls, operational procedures, and regulatory requirements.
- Review and approve international payment transactions within delegated authority levels.
- Ensure departmental reconciliations are completed accurately and timeously.
- Monitor compliance with payment cut-off times and service level agreements.
- Review, authorise, and oversee trade finance transactions within the banking system.
- Provide guidance to clients and business units on appropriate trade finance solutions, including Letters of Credit, Bank Guarantees, and Documentary Collections.
- Ensure compliance with international trade finance rules and regulations, including UCP.
- Support business development initiatives through the promotion and delivery of trade finance products and services.
- Ensure strict adherence to operating procedures, policies, and regulatory guidelines.
- Monitor transaction processing to identify and mitigate operational risks, errors, and revenue leakages.
- Enforce compliance with Exchange Control regulations and AML/KYC requirements.
- Ensure adherence to internal transaction limits and risk management frameworks.
- Support internal and external audit processes and implement corrective actions where required.
- Lead, motivate, and develop team members to achieve departmental and organisational objectives.
- Identify training and development needs and recommend appropriate interventions.
- Coordinate departmental leave plans and resource allocation.
- Conduct performance reviews and provide ongoing coaching and mentorship.
- Foster a culture of continuous improvement, accountability, and high performance.
Requirements
- Degree in Banking, Finance, Business Studies, Economics, or a related field.
- Professional Banking or Trade Finance qualifications will be an added advantage.
- Minimum of five (5) years’ supervisory experience within a Trade Finance, International Banking, or International Payments environment.
- Proven knowledge of international banking products and services.
- Strong experience in cross-border payments and trade finance instruments, including Letters of Credit, Guarantees, and Documentary Collections.
- Sound knowledge of Trade Finance and International Payments operations.
- Strong understanding of Exchange Control regulations and international banking practices.
- Knowledge of AML, KYC, and risk management principles.
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Effective stakeholder engagement and relationship management skills.
- Excellent communication and interpersonal skills.
- High attention to detail and commitment to operational excellence.
- Strong planning, organisation, and decision-making capabilities.
How to Apply
Apply online: oldmutual.wd3.myworkdayjobs.comMutualCareers/details/Team-Leader–OMAO-JR-82738?locationCountry=db69eabc446c11de98360015c5e6daf6&utmsource=chatgpt.com
Job Code: JR-82738
About the Company
Old Mutual Zimbabwe Limited is a leading integrated financial services group operating prominently within the Zimbabwean economy. The company offers a comprehensive range of solutions, including life assurance, wealth management, short-term insurance, and banking services through its well-known subsidiary, CABS. Dedicated to empowering individuals, businesses, and corporates, Old Mutual Zimbabwe plays a critical role in helping clients achieve their financial aspirations across the country. As a key part of the Old Mutual Limited pan-African group, it combines local insight with global best practices. The organisation is committed to fostering financial well-being and contributing to sustainable economic development throughout Zimbabwe.
Empowering Zimbabweans with integrated financial solutions.
Frequently Asked Questions
What qualifications or certifications are typically required for a Team Leader (OMAO) role in Zimbabwe's banking sector?
A bachelor’s degree in Business, Finance, Economics, or a related field is usually required, along with relevant banking experience. Professional certifications such as the Zimbabwe Institute of Banking (ZIB) Diploma or ICB qualifications are highly valued, and some employers prefer candidates with exposure to Old Mutual’s internal training frameworks like OMAO Leadership Development Programmes.
What does a typical day look like for a Team Leader (OMAO) in Zimbabwe?
Daily responsibilities include leading branch or unit teams in meeting sales and service targets, coaching staff on product knowledge and compliance, and preparing daily/weekly performance reports for regional management. You’ll also handle client escalations, ensure adherence to RBZ regulations, and participate in local team huddles — often conducted in English with Shona or Ndebele used informally depending on the location.
How does Zimbabwe’s local work culture influence expectations for this leadership role?
Respect for hierarchy and seniority remains strong, so formal communication with superiors and mentoring junior staff are expected. Punctuality, reliability, and visible commitment to team welfare — including supporting colleagues during economic pressures like cash shortages or load-shedding — are key cultural expectations in Zimbabwean banking environments.
What realistic career progression paths exist after serving as a Team Leader (OMAO) in Zimbabwe?
Successful Team Leaders often progress to roles such as Branch Manager, Regional Operations Manager, or specialist positions in Sales Enablement or Compliance. Internal mobility is common within Old Mutual Zimbabwe, and advancement typically depends on consistent performance, completion of internal leadership modules, and alignment with the company’s succession planning cycles.
What benefits can I realistically expect in this role, such as leave, medical aid, or pension?
Standard benefits include 22–30 days annual leave, comprehensive medical aid through a local provider (e.g., MSA or Zimnat), and mandatory pension contributions under the National Social Security Authority (NSSA) plus an employer-sponsored retirement scheme. Some branches may offer transport allowances or housing support, but these vary by location and tenure.
How do I apply for this role, and what do Zimbabwean banking employers specifically look for in candidates?
Applications are submitted via Old Mutual Zimbabwe’s careers portal or LinkedIn, and shortlisted candidates undergo competency-based interviews with HR and line managers. Employers prioritise proven leadership in high-pressure retail banking environments, familiarity with RBZ guidelines, and evidence of community engagement or financial literacy initiatives — especially those aligned with national development goals like Vision 2030.