Applications are invited from suitably qualified persons to fill in the above position. The Coffee Shop Supervisor to oversee operations at our busy food outlet.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-07-15
Key Responsibilities
- Oversee daily coffee shop operations and ensure smooth service
- Maintain product and service quality standards
- Supervise, train, and motivate staff
- Handle cash, stock, and daily reports accurately
- Promote sales and ensure excellent customer experiences
Requirements
- Minimum 2 years’ experience in a reputable restaurant or coffee shop (with traceable references)
- At least National Diploma in Hotel & Catering, Hospitality, or related field
- Excellent communication and customer service skills
- High grooming and presentation standards
- Strong cash handling, reconciliation, and stock control abilities
- Proven ability in staff supervision and shift scheduling
- Knowledge of health, safety, and hygiene standards
- Aged below 35 years
How to Apply
Apply by email: [email protected]
About the Company
Archardware, also known as Arc Hardware, is a significant company operating within Zimbabwe's hardware sector. Its online presence, indicated by the .co.zw domain, confirms its operations and commitment to the Zimbabwean market. The company facilitates the retail and distribution of a diverse range of hardware products, featuring a 'Shop' and 'Store Locator' for customer convenience. Archardware strategically partners with leading suppliers such as PPC Zimbabwe, ProPlastic, Rebel, and Scheider, ensuring a robust offering of construction and building materials. This positioning enables Arc Hardware to effectively cater to various hardware and home improvement needs across Zimbabwe.
Supplying quality hardware and building materials in Zimbabwe.
Website: https://archardware.co.zw/
Frequently Asked Questions
What qualifications or experience are typically required for a Coffee Shop Supervisor in Zimbabwe?
Generally, employers look for a high school diploma or equivalent, coupled with demonstrable experience in a customer service or food service environment. Prior supervisory experience within the hospitality sector is a strong advantage, showcasing leadership and operational skills.
What are the main day-to-day responsibilities of a Coffee Shop Supervisor in Zimbabwe?
You would oversee daily operations, manage staff shifts, and ensure excellent customer service and product quality. This includes handling cash, managing inventory, maintaining hygiene standards, and resolving customer queries efficiently.
What is the typical work culture and what are the expectations for a Coffee Shop Supervisor in Zimbabwe?
The work culture often values professionalism, strong teamwork, and a customer-centric approach, with punctuality and reliability being highly expected. Supervisors are anticipated to be proactive, lead by example, and maintain a positive, efficient working environment.
What are the realistic career progression opportunities for a Coffee Shop Supervisor in Zimbabwe?
With consistent strong performance, a Coffee Shop Supervisor can advance to a Coffee Shop Manager position, potentially overseeing multiple outlets or larger operations. Further growth could lead to roles in regional hospitality management or even training and development within the food and beverage sector.
What kind of benefits can a Coffee Shop Supervisor typically expect in Zimbabwe?
Standard benefits usually include statutory leave provisions such as annual leave, sick leave, and public holidays as per Zimbabwean labour laws. Depending on the employer, additional benefits like a contribution towards medical aid, a basic pension scheme, or staff meal allowances might be offered.
How should I apply for this role, and what do Zimbabwean employers typically look for in applicants?
Applicants should submit a comprehensive CV detailing their hospitality experience, supervisory skills, and customer service track record, accompanied by a well-crafted cover letter. Employers generally seek candidates with a positive attitude, strong communication skills, and a genuine passion for the coffee and service industry.