Job Summary
- Type: full-time
- Location: Harare
- Category: Retail
- Closing Date: 2026-07-03
Key Responsibilities
- drive sales growth through proactive customer acquisition and database development, rather than relying solely on walk-in customers.
- pricing strategies, gross profit management, stock control, and loss prevention.
- leadership and people management skills.
Requirements
- Diploma or Degree in Sales & Marketing, Business Management, Retail Management, or a related field.
- Minimum of five (5) years’ experience managing a retail outlet or branch.
- Experience within the FMCG sector would be an added advantage, although strong retail management experience from other sectors will also be considered.
- Proven ability to drive sales growth through proactive customer acquisition and database development, rather than relying solely on walk-in customers.
- Strong understanding of pricing strategies, gross profit management, stock control, and loss prevention.
- Demonstrated leadership and people management skills.
How to Apply
About the Company
EPZ Global operates as a dedicated strategic partner in Human Resources, primarily serving the Zimbabwean market. The company is headquartered at Agriculture House, 1 Adylinn Road, Malborough, Harare. Their services are designed to offer comprehensive HR solutions to both businesses and individuals, addressing a wide spectrum of human capital needs. EPZ Global likely specializes in areas such as recruitment, talent management, and HR consulting, as indicated by their focus on being a 'strategic partner in HR' and offering 'Jobs'. The firm plays a role in fostering effective workforce development and connecting job seekers with opportunities across Zimbabwe.
Strategic partner in HR
Website: https://epzglobal.com/
Frequently Asked Questions
What qualifications and experience are typically required for a Shop Supervisor (Branch Manager Equivalent) role in Zimbabwe?
Most employers seek candidates with a diploma or degree in Business Management, Retail Management, or a related field, coupled with significant prior experience in retail supervision. Strong leadership, customer service, and inventory management skills are also highly valued for this management-equivalent role in the Zimbabwean market.
What are the primary day-to-day responsibilities of a Shop Supervisor (Branch Manager Equivalent) in a Zimbabwean retail setting?
You would be responsible for overseeing daily store operations, managing staff performance, and ensuring excellent customer service to meet sales targets. This includes tasks such as inventory control, cash management, staff training, and maintaining store standards according to company policies and local regulations.
What is the typical work culture and what are the expectations for a Shop Supervisor in a Zimbabwean retail environment?
The work culture often emphasizes respect, teamwork, and a strong commitment to customer satisfaction within a dynamic retail setting. Supervisors are expected to be hands-on, demonstrate strong problem-solving abilities, and lead by example to motivate their team towards achieving business objectives.
What are the typical career progression opportunities for a Shop Supervisor (Branch Manager Equivalent) in Zimbabwe?
Successful Shop Supervisors can progress to Area Manager roles, regional management positions, or even head office roles in operations or merchandising within the retail sector. Developing strong leadership, strategic planning, and performance management skills is crucial for advancing your career.
What common benefits can a Shop Supervisor in Zimbabwe expect to receive?
Typical benefits often include statutory annual leave, sick leave, and possibly a basic medical aid package, though this varies significantly by employer. Some established companies may also offer a pension scheme or performance-based incentives to their management staff.
What should job seekers in Zimbabwe focus on when applying for a Shop Supervisor role and what do employers look for?
Employers in Zimbabwe typically look for demonstrable leadership experience, a proven track record in sales and staff management, and excellent communication skills. Your application should highlight your ability to drive performance, manage a team effectively, and contribute positively to the branch's overall success.