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1 week ago
We are looking for a dynamic, experienced, and results-driven Branch Manager to join our team for our branch operations. The successful candidate will be responsible for driving sales, ensuring excellent customer service, managing staff, and maintaining high standards of food quality, hygiene and operational efficiency.
Job Summary
- Employer: Chicken-Hut Portuguese Bar-B-Q Shop
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Hospitality
- Closing Date: 2026-09-30
Key Responsibilities
- Oversee daily branch operations and ensure smooth service delivery.
- Manage and motivate staff, set targets and drive performance.
- Ensure excellent customer service and high levels of customer satisfaction.
- Control stock, inventory and food safety compliance.
- Handle cash and card transactions responsibly.
- Monitor sales and manage branch profitability.
- Maintain cleanliness, hygiene and health & safety standards.
- Report on performance and implement improvements where needed.
Requirements
- Minimum Bachelor’s Degree in Business Administration, Hospitality Management, Marketing or a related field.
- At least 3-5 years’ experience in a management role, preferably in the food and beverage industry or retail.
- Proven track record of strong leadership and team management.
- Valid driver’s licence and willingness to travel (if required).
- Hospitality Credential: Minimum of a Certificate in Hotel & Catering, Culinary Arts, or Tourism & Hospitality Management.
- Proven success in executing local store marketing (LSM) campaigns, driving sales growth, and increasing local brand engagement.
- Certified Food Safety Manager (ServSafe, HACCP, or recognized local health authority equivalent).
How to Apply
Apply by email: recruitment@chickenhut.africa
About the Company
CHICKEN-HUT PORTUGUESE BAR-B-Q SHOP refers to the prominent fast-food chain, Chicken Hut, operating extensively across Zimbabwe. Established locally, the company is renowned for its signature flame-grilled, Portuguese-style peri-peri chicken, catering to a wide customer base. With multiple branches in key cities like Harare, Bulawayo, and Mutare, Chicken Hut offers convenient eat-in, takeaway, and delivery services. It is a significant employer in the Zimbabwean quick-service restaurant sector, committed to providing quality, affordable meals. The establishment plays a key role in the local culinary landscape, upholding its commitment to authentic flavors and customer satisfaction throughout Zimbabwe.
Truly Zimbabwean Chicken.
Frequently Asked Questions
What qualifications or education do I need to become a Branch Manager at a restaurant like Chicken-Hut in Zimbabwe?
Most employers prefer a diploma or degree in Hospitality Management, Business Administration, or a related field from institutions like the University of Zimbabwe or Zimbabwe School of Tourism and Hospitality. However, substantial experience in restaurant or retail management can sometimes substitute for formal qualifications. Food safety certifications and basic accounting knowledge are highly valued.
What are the typical day-to-day responsibilities of a Branch Manager in Zimbabwe's hospitality sector?
You will oversee daily operations including staff supervision, inventory management, customer service standards, and cash handling. You are also expected to manage supplier relationships, ensure compliance with health regulations, and report sales performance to regional management. Problem-solving and hands-on involvement during peak hours are standard expectations.
How does workplace culture and employer expectations differ for managers in Zimbabwe compared to other countries?
Zimbabwean employers typically expect high personal accountability and flexibility, including working beyond contracted hours when necessary. Respect for hierarchy and direct communication with senior management are important. Building strong team relationships and adapting to economic challenges like supply shortages are essential skills.
What career progression opportunities exist for Branch Managers in Zimbabwe's restaurant industry?
Strong performers can advance to Regional Manager, Operations Manager, or franchise ownership opportunities. Some move into corporate roles within hospitality groups or transition to consulting and training positions. Continuous professional development through industry associations improves promotion prospects.
What benefits should I expect or negotiate for as a Branch Manager in Zimbabwe?
Standard benefits typically include annual leave, sick leave, and sometimes medical aid or pension contributions, though these vary significantly by employer size and sector health. Larger chains may offer performance bonuses, staff meals, or transport allowances. Always confirm benefit details in writing before accepting an offer.
How do I apply for a Branch Manager position, and what do Zimbabwean employers look for during selection?
Apply through company websites, recruitment agencies, or direct walk-ins with a professional CV highlighting measurable achievements. Employers prioritize proven leadership experience, financial literacy, and references from previous supervisors. Demonstrating knowledge of local market conditions and customer preferences during interviews strengthens your candidacy.
