National Agent Network Manager

Role: National Agent Network Manager

Location: Harare, Zimbabwe


The National Agent Network Manager is required to:


  • Coordinate recruitment, training, administration and management for the network;
  • Undergo an intensive orientation that is tailored towards the growth and management of the agent network;
  • Be ready to take on challenging tasks and assignments in any of the Company’s national locations should the need arise;
  • Perform territory analysis against business strategy to identify site locations and ensure all MEs recruited are set up within the service level period of being recruited;
  • Provide direction to Regional Operational Coordinators (ROCs) via daily leads management for site assessment and to ensure regular visits to be carried out to all MEs;
  • Evaluate performance, delegate responsibility and authority to the ROCs with regular follow-up to ensure thorough performance;
  • Follow up on daily, weekly and monthly reports of all activities carried out by the ROCs and solve any occurring problems within the agent network;
  • Meet specified targets for quality, site locations and MEs as per business requirement;
  • Manage and administer efloat rebalancing within the agent network, liaising with line managers for efloat account funding purposes;
  • Organize training and retraining events (and perform the training when necessary) for incoming and existing MEs on the agent network;
  • Report activities carried out on a regular basis (daily, weekly and monthly) in the required formats.


Skills Required:

  • Solid experience in Agent Network Management, formal degree advantageous;
  • Leadership personality with a desire for delivery;
  • Excellent oral and written communication skills;
  • Self-motivated, self-disciplined with excellent time management;
  • Good problem solving skills with the ability to comprehend complex processes;
  • Hard worker willing to meet deadlines and work under pressure;
  • Experience in the Financial Services and Technology domains, advantageous.


Applications should be sent to

Deadline- 16/11/16

ONLY qualifying candidates should apply for this position clearly indicating the position applied for on the subject line. NO CHANCERS!!!!!