Customer Relationship Manager x 2 (full-time or part-time) 279 views

Job Expired

One of Zimbabwe’s vibrant and leading online marketing solutions company is looking for talented and passionate individuals who are able to fill in the post below.

 

Customer Relationship Manager x 2 (full-time or part-time)

Required Skills




  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive focused on customer satisfaction
  • Research skills
  • Good communication skills and excellent problem solver
  • Analytical skills
  • Organizational skills
  • Computer skills
  • Social media management skills

 

Responsibilities

  1. Interfacing between organisation and client
  2. Building long-term relationships with key clients.
  3. Addressing customer concerns and complaints.
  4. Creating sales plans to generate revenue.
  5. Create plans to address clients’ business needs
  6. Advise clients on creating profitable processes
  7. Schedule regular meetings with customers to ensure they are satisfied
  8. Act as point of contact for complaints and escalate issues as appropriate
  9. Helping sales team up-sell or cross-sell services and products
  10. Ensure both the company and clients adhere to contract terms
  11. Study competition to find new ways to retain customers
  12. Set sales and revenue targets and work diligently to meet them
  13. Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

 

Qualifications

  • A bachelor’s diploma or degree in Customer Service, Administration, Social Sciences or in a related field.

 

Experience

  • A minimum of 3 years’ experience.

 

Please kindly send your CV and cover letter to careers@companypages.co.zw by clearly highlighting your work experience and achievements. Indicate Job Title for position applied for in the subject line. Application Deadline is 20 March 2020. Due to high volumes of applications, only short-listed candidates will be contacted.


More Information

  • This job has expired!
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