Purpose of the Position:

Support and maintain the day-to-day operations of WV Zimbabwe’s management information systems, through the provision of a client-oriented service that focuses on the support of staff and the implementation of innovative solution that automate business process and inform decision-making.

Major Accountabilities/Responsibilities:

  1. To work closely with the ICT Team Lead in the implementation of projects that particularly support the Ensure Project.
  2. To take a leading role in the service transition stage of the service delivery model.
  3. To provide technical support to all staff in the areas of:
    • Incident Management
    • Event Management
    • Request Fulfilment
    • Access Management
  4. Identify and address user training needs for all WV Zimbabwe IT users appropriately.
  5. To drive operational level processes associated with outsourcing the hardware repair function and other highly specialised areas in line with the MIS service delivery process and FFM/Audit requirement.
  6. Maintaining a virus free systems environment by deploying updates to remote sites.
  7. Maintaining an antispyware free systems environment by deploying updates to remote sites.
  8. Empowering users on how to best take care of their IT equipment.
  9. Provide technical advice to the ICT Team Lead in decisions relating to the strategic use of business applications.
  10. Make recommendations to the Finance and Administration Manager on the acquisition of new technologies and the deployment of existing ones and replacement of old hardware.
  11. Document best practices of technical processes that are relevant to the position.
  12. Provide emergency on call support on a rotating schedule
  13. Assist the IT Officer responsible for National Office support in dealing with work load so as to ensure that services are delivered and maintained at the agreed levels.
  14. To ensure regular backup of data for users according to the disaster recovery policy
  15. Server Administration and Management
  16. Network Administration

Knowledge and Skills:

  1. A degree in Information Technology/ Information Systems
  2. Application development qualification will be an added advantage.
  3. Five years working experience in the information technology/ information systems context, two of these spend administering an office network.
  4. An exceptional understanding of the Lotus notes platform and the infrastructure that supports it including ISP relations and remote user connectivity.
  5. Working experience in Lotus Notes, Sun Systems and Windows operating systems (server and clients). A certification in any of these would be an added advantage.