Claims Manager – Old Mutual Insurance Company


Old Mutual Insurance Company, one of the largest and most mature short-term insurance Companies in Zimbabwe is looking for a senior Claims person to join their executive team. This role manages the Claims Division, focusing on the Claims strategy and customer centricity.

Minimum Requirements…

  • Degree in Risk Management & Insurance or equivalent. AIISA/ACII Diploma.
  • At least ten (10) years’ experience in the Insurance industry of which at least three (3) spent in a managerial position.

Job Specification…

  • Responsible for formulating the Claims business strategy on customer servicing recoveries, valuations, repairs and contracting assessors and claims service providers.
  • Responsible for processing of claims and for large claims, in consultation with general management.
  • Analyses reports submitted by Information Technology and Assessors on the losses.
  • Liaises with Underwriting Managers, Re-insurers and makes recommendations on preventive/remedial measures on future risks.
  • Identifies claim leakages and potential leakage areas in order to take preventive actions and prevent financial prejudice to the Company.
  • Liaises with direct clients, Brokers or Intermediaries and Corporate Clients.
  • Produces monthly management reports on Claims.
  • Attends quarterly Board meetings to report on the Claims Portfolio.