Deadline: noon 24 March 2017
Established in 1997, Childline is a registered, not for profit organization operating the only 24hour, multi-lingual crisis line in Zimbabwe for children. Childline has responded to over four million calls relating to juvenile delinquency, child sexual abuse, suicide, lack of access to basic education or identification documents and so on. Childline Zimbabwe has 29 community-based Drop-in Centres to complement the services of the national telephone-based Helpline, whereby concerns of child abuse received via the national helpline are followed up at the local level by the Drop-in Centres. Face-to-face counseling is offered to children who are vulnerable to abuse as well as those that have been abused.
Information and Communication technology is strongly becoming an important part of everyday’s children lives.Children worldwide rely on ICT to learn, engage, participate, play, work and socialize.ICT tools are proving to be useful in children’s protection and support. Digital technologies can be used to gather information on services, collect, document and share data and report abuse. In order to reach out to all children , especially those aged between 10 -18years.
Childline intends to introduce a Mobile Application (116Touch) as a way of increasing access to child friendly reporting mechanisms.
Increased access to child friendly reporting mechanisms and child protection information using ICTs.
To develop a mobile application that will enhance children’s access to information and reporting mechanisms
Increase in children’s awareness of the services available to them; Increased self reporting of of abuse by children; Increased number of children receiving child protection services
Key features of Mobile Application
Child friendly; Android Application; Easily downloaded and installed; Interactive menu design; Online chat enabled with 116 helpline; Able to link and communicate with the national helpline center; Ability to navigate text,visual,audio and video information about Childline support services; The mobile application should be flexible and modifiable.
Primary Users of the Mobile Application
Children are the primary users of the Mobile Application.The application can also be used by Adults who support children’s rights and are concerned with their welfare.
The Developer will provide a detailed project life-cycle after being provided with the related data to be used in the mobile application. The project proposal and life cycle will be discussed and refined but is likely to include the following aspects: Preliminary analysis: The objective of this phase is to conduct an analysis of the proposed system, propose alternative solutions, describe costs and benefits and submit a preliminary plan with recommendations; Systems design including description of desired features and operations in detail, including a sample of the screen layouts, general rules and other necessary documentation; Development duration; Integration and testing of the system; Detailed Acceptance Test Procedure; After acceptance, installation and deployment the developer should dictate how the system is maintained over time; The developer will be required to come and evaluate the system after a given period of use.
Expected background and experience
Organisation, roles and responsibilities
The Developer will be contracted by and report to Childline Zimbabwe. Childline Zimbabwe’s ICT team will support the developer to carry out the work. Specifically, this group’s functions will include, but not limited to, providing any required documents and information and provide technical assistance among many other. The Developer will be responsible for leading the whole project.
Tasks and deliverables
The Developer is expected to undertake the following tasks as part of the Mobile Application project: Develop and implement Mobile Applications based on topics and stories suggested by Childline Zimbabwe; Rewriting, adapting and developing content from electronic to interactive Mobile Application; Create an interface that is able to link and communicate with the national helpline; Create user login , and interactive menu setup with child friendly navigation and instructional design; Creations to to include voice enabled programs, video and texts; Mobile Application must have ability to be modified and must be adaptable to any changes that can be suggested by Childline Zimbabwe; A detailed user and technical documentation; Detailed Project Documentation; Provision of Training and hands on support to Childline Zimbabwe
Clear, simple and child friendly.
Childline will meet the cost of the consultancy and development. Payment will be done as follows: 40% upon signing of the contract; 40% upon successful completion and submission of user manual; 20% after 3 months’ support
The development is estimated to take a total of 15 working days
The Developer is expected to submit a detailed proposal with the following components:
Technical proposal to include
Detailed work plan / General Minimum requirements of the devices to be used / Installation method / General Troubleshooting
Financial proposal detailing
Itemized consultant’s fees / Validity period of quotation / Valid Tax Clearance
Developers should submit their proposals clearly marked “Proposal for Childline Zimbabwe Mobile Application” as detailed in these TORs to:
The Human Resources
31 Frank Johnson Avenue
Only shortlisted applicants will be contacted